Philadelphia VIP

Pro Bono Case Manager

Pro Bono Case Manager
Reporting to a Supervising Attorney, Pro Bono Case Managers play a critical role in VIP’s volunteer-based service model.

At a glance


Philadelphia VIP




Philadelphia, US

Job posted:

30 April 2024

Focusing on a variety of legal issues, Pro Bono Case Managers have primary responsibility for preparing cases for placement with volunteer attorneys, matching clients with volunteers, and providing logistical support to attorneys and clients throughout the life of the case. This Pro Bono Case Manager position also plays a key role in communicating with our Spanish-speaking clients, preferably through their own conversational Spanish skills.

Key Responsibilities

Recruit and retain volunteer attorneys in private practice to fulfill VIP’s mission:
  • Actively recruit volunteer attorneys and efficiently match volunteers with clients, including maintaining volunteer records to identify volunteer prospects for new cases.
  • Develop new sources of potential volunteers, while retaining current volunteer relationships.
  • Actively strengthen partnerships with key stakeholders, including law firms, and participate in volunteer recognition efforts and events.
  • Assist in planning, execution, and follow-up for volunteer clinics, trainings, and other events.
Guide and support clients and volunteer attorneys throughout the life of the case:
  • Interview new clients to gather necessary information and documents; assess the legal merit of cases, with attorney supervision; and develop client relationships, utilizing conversational Spanish language skills for appropriate clients, if possible.
  • Provide ongoing case management.
  • Facilitate the volunteer-client relationship, and obtain case updates from attorneys.
  • With attorney supervision, provide technical assistance to volunteer attorneys in case subjects, procedures, support services, and client interaction.
  • Monitor cases for status reports, deadlines, and emergencies.
Manage a Legal Team strategic project:
  • Administer a distinct project tied to VIP’s legal work, which will include developing a deeper knowledge of a particular legal issue.

The Successful Candidate

A strong pro bono case manager candidate will demonstrate: a sound commitment to VIP’s service model—expanding access to justice through supporting pro bono; a passion for engaging and interfacing with lawyers from a variety of practice settings; strong communication skills; and interest in working in a collaborative, team-oriented environment. Further qualifications include:

  • Bachelor’s Degree required (this position does not require a J.D.)
  • Capacity for learning and understanding substantive legal issues
  • Excellent time management, organization, and attention to detail
  • Demonstrated capacity to build relationships with individuals from diverse backgrounds
  • Experience assisting clients living in poverty or volunteers preferred, but not required
  • Team player, collaborative, and able to receive and act on feedback
  • Aptitude with technology, including a comprehensive case management system
  • Conversational Spanish language skills are preferred
Apply now