Pro Bono Manager

This position is a dynamic opportunity for an individual to continue to develop the framework and the program for an exceptional pro bono program at Neighborhood Legal Services. The best candidate will establish and grow this program to highlight and compliment the many established NLS pro bono projects; will continue and extend relationships and partnerships in the legal communities of the NS service area; will cultivate and continue dynamic relationships with key stakeholders and housing advocates; will advance NLS’s strategic vision, infrastructure, and support systems for the new pro bono program.

Key Responsibilities

• Responsible for implementation of and relevant updates for current pro bono program including referral processes, recruitment and overall quality control of program. Act as Program Liaison; participate in trainings and meetings regarding pro bono matters; contribute to program development including program materials, webpages, online resource library, brochures, newsletters, and publicity.
• Organize, develop, maintain, refine, and report on client-centered pro bono projects, volunteer engagement, technology usage, community partnerships, fundability, and return on investment.
• Cultivate relationships with law firms and corporations, bar associations, the judiciary, other pro bono professionals, and community advocates; and maintain involvement with local, state, and national pro bono networks, bar associations, and affinity groups with regard to all program development and relationships.
• Collaborate with staff, volunteers, and independent contractors to develop and produce CLE trainings and materials for attorneys, law firms, businesses, nonprofit organizations, educational institutions (law schools), and government entities. Develop, maintain, and ensure training for all NLS volunteers. Support volunteers with questions and provide mentoring directly and by facilitating mentoring relationship among volunteers. Continue developing and supporting interactive and innovative training methodologies in CLEs offered by NLS.
• Continue efforts to integrate pro bono projects into NLS’s intake department and case management system for effective assignments and monitoring.
• Maintain and develop quality control systems for cases assignments that ensure compliance with grants and all reporting.
• Ensure accuracy and data integrity of pro bono records in case management/constituent relationship
  systems.
• Further local Bench/Bar relations by participating in local and state bar committees at the direction of the Executive Director; Under direction from the Directors, serve as a spokesperson for NLS to the media and other audiences on relevant substantive legal topics and participate in community forums as NLS representative;
• Organize and lead on overall recruitment for Private Attorney Involvement (PAI) and the Pro Bono Program and all NLS Pro Bono Projects, including all NLS CLE seminars and reporting CLE credit for pro bono services;
• Collaborate to develop legal education activities for the legal services and local bar communities related to NLS Private Attorney Involvement (PAI) and NLS Pro Bono Projects;
• Serve as liaison to the Pittsburgh Pro Bono Partnership and other affiliated organizations as require;
• Coordinate with the local legal and client community in the establishment of office goals and priorities, including activities for pro bono recognition, Volunteer Month, and Pro Bono Week;
• Participate in fundraising activities at the direction of the Executive Director and/or Development Director;
• Develop legal education activities in the legal services and local Bar communities;
• Provide limited legal representation to eligible individuals and groups;
• Engage in representation on matters that affect the client community and/or which seek to effectuate systematic change in conditions that adversely affect the client community;
• Where appropriate and/or necessary serve as co-counsel or mentor;
• Develop and implement systematic approaches to legal problem solving.
• Directly manage and monitor all pro bono unit legal and non-legal staff, including all human resource actions and recommendations
• Consult and coordinate with the Directors regarding hiring, supervision, discipline, grievances, and
• related matters arising from the Collective Bargaining Agreement;
• Monitor and approve employees’ leave time requests; Review and approve or manage employees’ time management requests including leave, compensatory and flex time.
• Responsible for performance management and employee development. Monitor timekeeping records of staff under their supervision;
• Redeploy office staff and reassign cases as necessary;
• Manage staff’s responses and interactions with clients including response timeliness, courteous behaviors, and appropriate handling of client matters and problems;
• Contribute and promote a healthy, productive ,and positive work environment;
• Provide training and supervision to staff on a day-to-day basis and as needed;
• Evaluate and manage the performance and capability of the attorneys, paralegals, and all staff assigned;
• Attend and contribute to management meetings and trainings.
• Provide support to the Director of Development and Director of Case Management systems as required for report preparation and funding applications, and lead on drafting reports for pro bono and Private Attorney Involvement (PAI) funding and activities;
• Contribute to and assist in development and execution of presentations, procedures, and policies as necessary;
• Review and close client files in pro bono projects as required based on project structure;
• Maintain and ensure accuracy of volunteer support materials.
• Assist in the maintenance of Pro Bono Resource Library, SharePoint, relevant practice aids and manuals, and relevant work in Legal Server case management system;
• Collaborate and implement personnel directives as required;
• Collaborate and contribute to training development and with special projects as assigned.
• Develop legal education activities in the Legal Services and local Bar communities;
• Perform additional duties as assigned.