U.S. Pro Bono Manager

Working closely with the global chair of pro bono and cross-functional stakeholders, this role ensures effective coordination of matters, accurate reporting, and strong engagement across the firm.

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At a glance

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Working closely with the global chair of pro bono and cross-functional stakeholders, this role ensures effective coordination of matters, accurate reporting, and strong engagement across the firm.

This position requires strong operational, communication, and relationship management skills, along with a proactive and solutions-oriented mindset. The ideal candidate brings sound judgment, attention to detail, and a willingness to leverage emerging technologies to enhance program effectiveness and impact.

• Manage and oversee the day-to-day operations of the U.S. pro bono program, ensuring alignment with firm strategy and priorities
• Evaluate, prioritize, and facilitate incoming pro bono opportunities, aligning matters with firm capabilities and strategic focus areas
• Serve as a primary advisor to lawyers and business professionals on pro bono processes, matter intake, and participation
• Oversee the lifecycle of pro bono matters, including monitoring activity, assessing progress, and addressing risks or delays
• Design, implement, and improve processes and systems to enhance efficiency, tracking, and reporting
• Develop and execute communication strategies to drive engagement across U.S. offices, including updates, reports, and program materials
• Identify and cultivate external partnerships with nonprofit organizations and pro bono brokers aligned with firm objectives
• Manage risk and compliance considerations, including coordination of matter transitions and adherence to firm policies
• Analyze pro bono data and metrics to generate insights and support strategic planning and reporting
• Lead preparation and delivery of pro bono reports, ensuring accuracy and alignment with internal and external requirements
• Develop and maintain training materials and coordinate training sessions and events
• Assess and measure the impact of pro bono initiatives and support development of long-term program goals
• Collaborate cross-functionally to align resources and support broader firm initiatives
• Drive innovation and operational improvements, including evaluating and implementing emerging technologies
• Support and advise the global chair of pro bono on U.S. program strategy, priorities, and performance

Education

• Two years of college or equivalent experience required
• College degree or equivalent experience preferred

Experience

• Ten plus years of experience in a high-level support or program management role
• Experience in a law firm or professional services environment preferred

Skills

• Excellent attention to detail
• Strong communication and interpersonal skills
• Ability to build relationships and collaborate with diverse stakeholders
• Understanding of a law firm environment
• Proficiency in Outlook, Word, and Excel
• Ability to manage multiple projects and priorities
• Ability to work independently in a remote environment
• Strong organizational and problem-solving skills
• Ability to analyze data and generate reports
• Flexibility to adapt to changing priorities
• Innovative mindset with interest in process improvement and emerging technologies
• Passion for access to justice and serving underserved communities
• Sound judgment and ability to navigate complex or sensitive situations

Apply now