Pro Bono Coordinator

Working alongside the Practical Support Services team, the key purpose of the Pro Bono Coordinator is to oversee and contribute to the delivery of pro bono legal, financial planning and workplace professional services for people affected by cancer.

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At a glance

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Working alongside the Practical Support Services team, the key purpose of the Pro Bono Coordinator is to oversee and contribute to the delivery of pro bono legal, financial planning and workplace professional services for people affected by cancer. This support is delivered by partnering with external pro bono partners across the country to provide free advice to patients and carers when they cannot afford to access this. 

This is a full-time, 12-month fixed-term contract based at our Woolloomooloo office, offered under a hybrid working model. 

• Oversee case management of clients referred to Cancer Council’s Legal, Financial Planning and Workplace Referral Services, including:
  • Contact cancer patients and carers over the phone to assess and determine their eligibility for pro bono advice.
  • Identify clients’ legal, financial and workplace issues and determine appropriate support and solutions.
  • Connect clients with pro bono service providers in order to receive free advice and support. 

• Oversee daily service workflow amongst staff, volunteers and secondees, ensuring appropriate contact timeframes for clients, and collaborate closely with internal Financial Navigators and Financial Counsellors.  
• Lead a volunteer workforce to support the delivery of these services, including recruiting, training and supervising legal volunteers and lawyers on secondment from partner law firms.  
• Act as the escalation point for complex client issues, ensuring prompt resolution while maintaining a high level of client satisfaction.  
• Act as primary relationship manager of a panel of pro bono partners, including over 600 lawyers, financial planners and HR/recruitment professionals across the country, maintaining strong relationships to ensure engagement in the service, the provision of high-quality support to clients and recognition of pro bono partners.  
• Strategically and proactively recruit and onboard new pro bono service providers to ensure adequate professional support is available across the country and ensuring client needs, internal and external changes and trends are responded to.  
• Establish and maintain relationships with referrers to increase education and awareness of the services available to ensure high quality and appropriate referrals, including providing feedback and educational presentations. 

The Successful Candidate

Essential:  

• A tertiary qualification in law or relevant field. 
• One to two years’ experience coordinating pro bono or support services or other legal-related experience. 
• High level written and oral communication skills. 
• Skills and experience in communicating with vulnerable clients. 
• Capacity to take initiative, problem solve and manage competing priorities. 
• Demonstrated relationship management skills and ability to work effectively with a range of stakeholders (both internally and externally). 
• Ability to work independently and as a part of a team. 
• Strong presentation skills 

Desirable:  

• Experience in not-for-profit or pro bono sector. 
• Basic knowledge of or interest in oncology, cancer services and the needs of persons affected by cancer   

Apply now