Pro Bono Operations Manager

Neighborhood Legal Services of Los Angeles County (NLSLA) seeks a highly organized and motivated Pro Bono Operations Manager to help transform our pro bono program from a reactive to proactive model. Working closely with the Director of Pro Bono, this role will modernize systems and processes, develop new volunteer opportunities, and strengthen external communications in collaboration with our Marketing Specialist. The ideal candidate brings strong communication and technology skills, creativity, and a passion for social justice.

In this role, you would report to the Director of Pro Bono. This position is exempt.

Key Responsibilities

Under the supervision of the Director of Pro Bono, the Pro Bono Operations Manager will engage in tasks, including, but not limited to, the following:

• Strengthening internal systems of the pro bono program including development of a Pro Bono Guide, outreach and guidance to NLSLA staff on Pro Bono Program procedures.
• Secure staff engagement and enhance commitment to providing pro bono opportunities.
• Work closely with NLSLA Senior Leadership team to grow Pro Bono Program.
• Develop and implement strategies to recruit, train, and retain volunteer attorneys.
• Manage a database of volunteer attorneys, including tracking their availability, areas of expertise and client assignments.
• Coordinate new pro bono pilot projects, clinics, workshops, and other events to expand access to legal service for low-income individuals.
• Maintain accurate records and reports on pro bono activities, including tracking volunteer hours and client outcomes.
• This position is designated as hybrid. Employees are required to work on-site a minimum of two (2) days per week, with the remaining time eligible for remote work as business needs allow. Specific in-office days may be set by the department or manager to support team collaboration and organizational priorities.
• Travel to NLSLA program offices, courthouses, and other locations throughout Los Angeles County may be required.

• Minimum of 3 years of relevant experience in operations and/or pro bono coordination.
• A bachelor’s degree (or at least 5 years of relevant experience if no degree).
• Strong organizational skills and attention to detail.
• Comfortable leveraging technology to improve systems and processes.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion, empathy, and compassion for supporting people from different lived experiences.
• Knowledge of MS Office, Windows, business communication platforms, and web-based case management platforms.